Privacy Policy

Who We Are

This Privacy Policy describes how sabracommunications (sabracommunications UAB) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We operate a comprehensive online shopping and banking app guide designed specifically for adults in Šiauliai and beyond, offering educational content about safe online store checkout procedures and mobile banking app navigation.

Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: When you create an account or register for our courses, we collect your name, email address, phone number, and other details you provide.
• Usage Data: We automatically collect information about how you interact with our platform, including pages visited, time spent on each section, and features used.
• Device Information: We collect data about your device type, operating system, browser type, and IP address to optimize your experience.
• Cookies and Tracking: We use cookies and similar technologies to remember your preferences and enhance your browsing experience.
• Communication Data: When you contact us through forms or email, we store your messages and any responses we provide.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We obtain your explicit consent before processing sensitive personal information or sending marketing communications.
• Legitimate Interest: We process data to improve our services, enhance security, and understand how our platform is used.
• Legal Obligation: We may process information when required by applicable laws or regulatory requirements in Lithuania and the European Union.
• Contract Performance: We process information necessary to fulfill our obligations to you as a user of our services.

How We Use Your Information

We use the information we collect for several purposes:

• To provide, maintain, and improve our educational content and services.
• To personalize your learning experience and recommend relevant course materials.
• To process your account and enable you to access our platform.
• To send you important updates, security alerts, and administrative notifications.
• To respond to your inquiries and provide customer support.
• To analyze usage patterns and improve our platform's functionality and user interface.
• To comply with legal obligations and enforce our terms of service.
• To protect against fraud, abuse, and unauthorized access.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Data: Retained for the duration of your account and up to 24 months after account closure or last activity.
• Contact Form Messages: Retained for up to 24 months after your last interaction to maintain support history.
• Analytics and Usage Data: Retained for up to 12-14 months to analyze trends and improve our services.
• Server Logs and Technical Data: Retained for up to 12 months for security and troubleshooting purposes.
• Marketing Communications: Retained until you unsubscribe or withdraw your consent.

After these periods, we securely delete or anonymize your information. You may request deletion of your data at any time, subject to legal and contractual obligations.

Your Rights

Under the General Data Protection Regulation (GDPR) and Lithuanian data protection laws, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another service.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: You can withdraw your consent at any time if processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of cookies we use:

• Essential Cookies: These are necessary for the platform to function properly and cannot be disabled.
• Performance Cookies: These help us understand how visitors use our platform and identify areas for improvement.
• Functional Cookies: These remember your preferences and enable personalized features.
• Marketing Cookies: These track your activity to deliver relevant content and measure campaign effectiveness.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. For detailed information about cookies, please refer to our separate Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

Your information may be processed and stored within the European Union and Lithuania. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting analytics, and providing customer support. These providers are contractually obligated to use your information only as necessary to provide services and to maintain confidentiality. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Children's Privacy

Our services are designed for adults and are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly and terminate the child's account.

Your Supervisory Authority

If you believe your rights have been violated or wish to lodge a complaint about our data processing practices, you have the right to file a complaint with the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija), which is the independent authority responsible for data protection in Lithuania.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last updated" date at the top of this page. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy.